Customer Service Representative - NearU : Job Details

Custom Air and Plumbing, a NearU Company in Sarasota, FL. is seeking Customer Service Representatives! At Custom Air and Plumbing, a NearU Company, we are committed to our employees, to their development, and to their work-life balance. We respect you; we value you; we are NearU! Join our team to have the career and life that you deserve. NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees, which is why we dedicate more resources, time, and training for our people than any other home services company. Higher pay. Better benefits. More opportunities. Welcome to your new career at NearU.Job Perks:

• A positive, employee-driven work culture.
• Tailored career path focused on your skills, goals, and personal aspirations.
• Competitive weekly pay, offering top industry wages.
• Ongoing training for all employees to ensure growth.
• Year-round job stability with opportunities for overtime.
• Abundant chances for professional advancement.
• Benefits including free medical, dental and health packages, Long and short-term disability, life and many more
• 10 paid holidays annually.
• Paid Time Off (PTO) accrual starting immediately.
• 401(k) matching program.
• A family-oriented company culture.

Job Responsibilities:

• Answer inbound customer calls in a fast-paced setting.
• Understand and address urgent HVAC, plumbing, and electrical needs with clarity and efficiency.
• Communicate empathetically and with urgency, ensuring a professional and polite demeanor.
• Make outbound calls as required.
• Keep customer records updated with accurate and complete information.
• Participate in required training to enhance your professional growth.
• Maintain clear communication with dispatch and management.

Job Requirements:

• At least 2 years of customer service experience preferred.
• Service Titan experience is a huge plus.
• Enjoy working in a positive, team-oriented environment.
• Strong communication skills with a friendly and approachable manner.
• Excellent patience and active listening abilities.
• Comfortable multitasking in a dynamic work environment.
• Proficient in using computers and relevant software.
• Ability to work under pressure and meet deadlines.
• All candidates must pass pre-employment drug screenings and background checks.
• Applications will be considered based on demonstrated education, experience, and skills.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.