Customer Service Representative - Career Group : Job Details

Complex Call Center Representative | Onsite M-F in Studio City | Hourly Rate: $26

We are seeking an experienced Complex Call Center Representative with a background in insurance or healthcare provider services to join our client's team.

Key Responsibilities:

• Handle inbound and outbound calls related to insurance, healthcare benefits, claims, and policy inquiries.
• Assist customers with account updates, payment processing, and service-related questions.
• Troubleshoot complex issues and provide accurate resolutions while adhering to company policies.
• Navigate and update CRM and other customer service platforms to document interactions.
• Maintain compliance with healthcare and insurance industry regulations.
• Follow scripts and service protocols while ensuring a personalized customer experience.
• Collaborate with internal teams to escalate and resolve customer concerns.
• Adhere to quality assurance standards and performance metrics.

Qualifications:

• Minimum 2 years of experience in a complex call center or similar environment.
• Experience in insurance, healthcare, or related industries is required.
• High school diploma or equivalent; associate or bachelor's degree preferred.
• Strong verbal and written communication skills with an ability to simplify complex information.
• Excellent problem-solving and active listening skills.
• Ability to multitask and maintain efficiency in a high-volume setting.
• Proficiency in CRM software and basic computer applications.
• Full COVID-19 vaccination required upon hire.
• Flexible schedule, including availability for evenings, weekends, and holidays as needed.

HIGHLY Preferred Experience:

• Inbound Call Centers – Assisting customers with insurance claims, benefits, and policy information.
• Outbound Call Centers – Contacting clients for follow-ups, surveys, or service updates.
• Blended Call Centers – Managing both inbound and outbound communications.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here:

Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today.