Customer Service Representative - Leotek Electronics USA LLC : Job Details

About LEOTEK:

We are a leading provider of high-quality LED street, area, site, and traffic signal lighting solutions. We are committed to driving innovation and sustainability through our products, services, and customer support, serving both public and commercial sectors. We are currently transitioning into an IoT solutions and Data Management Systems (DMS) provider, leveraging street lighting technology and lighting grid infrastructure as its foundation.

About The Role:

The Customer Service Rep has responsibility for pre and post sales and logistics support to Independent Sales Representatives, Distributors, and Customers, and work with Production/warehouse to communicate delivery schedules to customers, answer general Inquiries, and supporting our Business Development Managers (BDMs) in the field to achieve total customer satisfaction and build customer relationships.

What You'll Do:

• Responsible for much of the order fulfillment process including but not limited to order-related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service.
• Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues.
• Administer and enforce policies pertaining to pricing, sales orders, freight.
• Coordinate with the Credit Team to set up new customers and release on credit hold orders.

Who You Are:

• Bachelor's degree or relevant experience preferred.
• 3+ years order fulfilment/customer service representative, and/or sales operations experience in a technical, manufacturing environment.
• Experience working with sales representatives in a high-volume product environment. SAP is a plus.
• Excellent written and oral English communication skills.

Benefits at LEOTEK:

• Medical, Dental, Vision (employee premiums covered at 100%)
• Medical Gap Insurance
• Life Insurance
• FSA (health care/dependent care)
• 401K matching
• 11 paid holidays annually
• 15 days PTO annually

LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.