Customer Service Representative - US Foods : Job Details

$20/Hour, Benefits on Day 1!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain detailsof complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.

• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Territory Managers. Respond to delivery/routing questions and issues from customers.

• Respond to product inquiries from customers. Solicit sale of new or additional services or products.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Contact all customers affected by product recalls and withdrawals.

• Key customer orders.

• Work front window & filing as needed.
• Others duties as assigned.

RELATIONSHIPS

• Internal: Sales, Operations/Distribution/Production/Support. The incumbent is required to interact with associates at all levels of responsibility throughout the company in a professional manner.
• External: The incumbent is required to interact with customers in a professional manner.

WORK ENVIRONMENT

• Professional office environment and will require you to interact with customers.

MINIMUM QUALIFICATIONS

• Excellent verbal communication skills and problem resolution ability required.
• Familiarity with Microsoft Office products.
• Phone technology experience preferred.

Education

• High School diploma or equivalent required. Degree preferred.

PREFERRED QUALIFICATIONS

• Minimum of three years' experience in customer service call center environment required. Experience in food service distribution a plus.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time
• List the required physical activities including length of time performing each activity referencing the key below

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND

OCCASIONALLY

WALK

OCCASIONALLY

DRIVE

NEVER

SIT

CONTINUOUSLY

LIFT

1-10 lbs (Sedentary)

FREQUENTLY

11-20 lbs (Light)

OCCASIONALLY

21-50 lbs (Medium)

OCCASIONALLY

51-100 lbs (Heavy)

NEVER

Over 100 lbs (Very Heavy)

NEVER

CARRY

1-10 lbs (Sedentary)

OCCASIONALLY

11-20 lbs (Light)

OCCASIONALLY

21-50 lbs (Medium)

OCCASIONALLY

51-100 lbs (Heavy)

NEVER

Over 100 lbs (Very Heavy)

NEVER

PUSH/PULL

OCCASIONALLY

Climb/Balance

OCCASIONALLY

STOOP/SQUAT

OCCASIONALLY

KNEEL

OCCASIONALLY

BEND

OCCASIONALLY

REACH ABOVE SHOULDER

OCCASIONALLY

TWIST

OCCASIONALLY

MANIPULATE OBJECTS

OCCASIONALLY

MANUEL DEXTERITY

OCCASIONALLY

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $16.00-$25.00/hour.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off​ , short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: