Customer Service Representative Milwaukee Airport - Enterprise Rent-A-Car : Job Details

Overview

The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and help facilitate the rental car check-in process.

This is a Full-Time position with benefits, located at the Milwaukee Airport. The position pays $18.00 / hour with bonus potential.

Schedule: 40 hours per week. Rotating weekends. 5 days a week. Hours would be 5:00pm-2:00am with an hour break.

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business.

Responsibilities

* Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

* Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

* Meet and greet customers in a friendly and timely manner

* Provide directions and general assistance

* Assist to assess condition of rental upon return

* Process returns, check-ins and exit kiosk transactions

* Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

* Understand and communicate rental terms and conditions, vehicle features and other services

* May sell optional protection products, upgrades, fuel options and other additional equipment

* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

* Clean vehicle interior and exterior by hand or by operating washing equipment when needed

* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

* Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

* Must be at least 18 years old.

* High school diploma or GED equivalent required.

* Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.

* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

* Must be able to work the posted schedule.

* No drug or alcohol related conviction (DUI, DWI) on driving record within the past 3 years.