Customer Service Representative (Operator) - MUSC Health & Medical University of SC : Job Details

Job Description SummaryServe as a central source and focal point for all hospital telecommunication activities including calls, pages, codes, and alarms. Accurately documents all communication activities.EntityMedical University Hospital Authority (MUHA)Worker TypeEmployeeWorker Sub-TypePRNCost CenterCC004879 ORBG - OperatorsPay Rate TypeHourlyPay GradeHealth-20Scheduled Weekly Hours20Work ShiftJob DescriptionServe as a central source and focal point for all hospital telecommunication activities including calls, pages, codes, and alarms. Accurately documents all communication activities.Work Environment:Works primarily in a quiet environment. Frequent pressures due to multiple calls and inquiries. Must be able to handle emergency or crisis situations.Essential Functions:Courteously and promptly answers all incoming calls.Channels all incoming calls, provides direct numbers as required, connects inside callers with out-of-state lines when appropriate.Responds in a timely manner to alarms and codes and takes appropriate action to notify all parties. Responds to emergency calls following established protocol.Provides physicians answering services and maintains the call schedule. Assists the caller by forwarding information to on call physicians or other staff members by phone or pager as appropriate. Identifies switchboard deficiencies and appropriately notifies parties to resolve issues. Informs telephone repair service of any trouble lines reported by hospital personnel. Maintains a list of these occurrences.Updates telephone directory as necessary in order to maintain a complete and accurate listing. Performs all documentation of logs as required by departmental policies and procedures.Performs other miscellaneous and related duties as assigned.Physical Requirements:Physical requirements are primarily related to the essential functions of any job. In order to perform the essential functions of this position, you must be able to - sit, use hands, reach, talk and hear.Good manual dexterity required in order to activate several different types of equipment including computer, telephone console etc.Must be able to write legibly in order to keep log of all outgoing calls.Must be able to lift or exert energy up to 10 pounds 100% of the time.Close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors) and ability to adjust focus (ability to adjust the eye to bring an object into focus) required.Mental Requirements:Must possess to ability to read and understand simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information one on one or in small group situations to families, patients, visitors or staff. No or limited math skills are required.Ability to apply common sense understanding to carry out simple instructions. Ability to deal with a variety of both standardized and unusual situations with numerous variables.Age Groups:This position provides no direct patient care. All staff members must be able to demonstrate the knowledge and skill necessary to meet the physical, psycho/social, educational, safety, and related needs of the persons in the assigned work area.Additional Job DescriptionMinimum Qualifications:

• High School Diploma or equivalent with basic typing and/or computer skills.
• Experience in a clerical, secretarial, receptionist or customer service role preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: