Customer Service Representative - Order Entry! (Start ASAP) - Ultimate Staffing : Job Details

Overview:

The Customer Service Representative (Order Entry) plays a key role in supporting OEM, Distribution, and customers by managing order entry, RMAs, and customer inquiries. This role ensures prompt and accurate responses to customer needs and collaborates across teams to enhance customer satisfaction.

Key Responsibilities:

• Manage the complete order entry process, including verifying product details, processing RMAs, and maintaining accurate documentation.
• Cross-train with the purchasing department and support administrative projects for the materials team.
• Address customer disputes related to shipments and warranty issues, ensuring timely resolutions.
• Collaborate with internal teams (purchasing, logistics, sales, marketing) to enhance customer satisfaction.
• Log and follow up on customer feedback, ensuring inquiries are resolved and documented.

Requirements:

• 2+ years of customer service experience (B2B CS or order entry preferred, but not required).
• Bachelor's degree preferred.
• Strong organizational, multi-tasking, and time management skills.
• Excellent verbal and written communication skills.
• Knowledge of USPS, FedEx, UPS, or other carrier services is a plus.

Additional Information:

• Pay: $21-25/hour
• Schedule: Monday to Friday, 7:30 am - 4:00 pm.
• Location: 100% in-office. (Fridley)
• Type: Direct hire with full benefits!!!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.