Customer Service Representative - Orlando, FL - Synergy Equipment : Job Details

A Customer Service Representative's primary objective is to generate qualified leads for our sales teams. This includes initial follow up on web generated leads and leads from third party sources. CSRs also make outbound calls to targeted lists of contacts for current and former customers who have not rented equipment from us recently. CSRs will assist the pump specialists by qualifying Dodge reported projects for pump applications. In addition, CSRs make quality assurance calls to both rental and dealer customers and conduct marketing research as directed. Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
• Generate a high-quality lead product with a superior Win Rate
• Communicate the details of leads generated through documenting in CRM and verbal communication with individual sales reps
• Maintain a high activity level
• Provide accurate feedback on the quality of our services through Quality Assurance surveys
• Provide accurate information for market research projects

Competencies

• Customer service aptitude
• Data entry
• Organization and follow up

• Solid verbal and written communication

Supervisory Responsibilities

• None

Work Environment

• Environment is 100% phone work. This may be in space provided in a Synergy
• Equipment branch or in an established call center facility

Travel required

• No overnight travel outside of initial training

Required education and experience

• Customer service or sales experience primarily using the phone
• Familiarity with CRM preferably Salesforce.com
• High School diploma or equivalent

Military service will be considered in lieu of education/certification experience as applicable. Preferred Education and Experience

• 4-year Bachelor Degree
• 6 months experience as a Sales Coordinator
• Construction equipment experience preferred but not require
• Affirmative Action/EEO statement

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.

Other Duties Please be aware thatwhile this job description provides an overview of the main activities, duties,and responsibilities expected of the employee in this role, it may not encompassevery task or requirement. Additionally, the nature of the positionnecessitates the potential for changes in duties, responsibilities, andactivities, which may occur with or without prior notice. The employer reservesthe right to modify and adapt these aspects as necessary to meet evolvingbusiness needs and organizational objectives. Additional Eligibility Requirements At Synergy Equipment, we prioritize the safetyand well-being of our employees. To ensure a secure work environment, we requireall successful candidates to undergo a drug test and background check beforetheir start date. This policy is in place to maintain the highest standards ofsafety and security for our team members. What are the Benefits? Synergy Equipment values its employees and their families.Because of this we offer many benefits to our employees. These include medical,dental, and vision insurance; health savings accounts; 401(k) and Rothretirement options with company match; Life and Disability Insurance; and PaidTime Off that includes vacation and paid holidays. This position is eligiblefor profit sharing opportunities. At Synergy, we are committed to fostering professionalgrowth and development. We provide comprehensive training programs to equip ouremployees with the skills they need to excel in their roles. Moreover, weprioritize offering career growth opportunities, allowing individuals toprogress and advance within the company. By offering these extensive benefits, fostering asupportive work environment, and investing in our employees' development,Synergy Equipment demonstrates its dedication to the overall well-being andlong-term success of our employees. Synergy is an equal opportunity employer, and all qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, national origin, disability status, protected veteranstatus, or any other characteristic protected by law.