Customer Service Representative - Overnight - CVS : Job Details

This customer service position interacts directly with customers to answer questions, solve problems, provide education, and maintains our companys reputation for high-quality service. It requires independent and self-directed performance. The primary function is to effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. Work Schedule(s) Available:11:30 pm - 8:00 am EST (Tuesday-Saturday)10:00 pm - 8:30 am EST (Tuesday, Thursday, Friday, Saturday) - - Must live within 75 miles of our Specialty Sites in Monroeville, Pa or Orlando, FL - - Required Qualifications. One year experience in a customer service role handling a...Customer Service, Customer Service Representative, Representative, Overnight, Retail