CUSTOMER SERVICE REPRESENTATIVE PART-TIME - NO EXPERIENCE REQUIRED - HeiTech Services : Job Details

As a PART-TIME Customer Service Representative, you will be responsible for supporting the mission of a government program located in your state. The Customer Service Representative works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.

PART-TIME employees are expected to be available all five days, Monday through Friday between the hours of 7:45 am to 4:15 pm. PART-TIME employees have a set schedule of hours; however, on occasion, employees are notified the night before or day of if the need arises. Employees are regularly scheduled for 10, 20, 30 hours a week but can be altered depending on applicant volume and site needs.

This position requires the ability to pass a government clearance and drug test. All required job training will be provided for qualified candidates.

Primary Responsibilities:

* Complete biometrics registration for applicants seeking legal immigration to the United States.

* Check-in approved applicants and visitors to the ASC; provide interior and exterior crowd control; and assist with enforcing ASC rules and policies.

* Deliver outstanding front-line customer service on behalf of HeiTech Services, our partner Amentum and on behalf of the United States Government.

Skills and Abilities Required:

* Must be able to obtain and maintain a government-issued suitability clearance.

* Must be able to speak and write in English.

* Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks.

* Ability to hold and grasp applicant's hands to obtain quality fingerprints.

* Ability to work in a high-paced environment with the public.

* Ability to type and use basic computer skills.

* Successful completion of the biometrics training and become certified within sixty days

Minimum Education and Experience Required:

* High School Diploma or equivalent.

* No experience is needed as all required job training will be provided.

* Demonstrated experience in customer service.

Desired Skills:

* Ability to speak a foreign language

HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status.