Customer Service Representative - Rehabilitation - Quipt Home Medical : Job Details

Description

Branch: Valley Seating and Mobility

Responsibilities & Duties:

A Mobility Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A Mobility CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. As a Rehab CSR you will...

* Liaise with patients, referral sources, and other team members to coordinate patient care

* Use software systems to communicate effectively; keeps a record of all patient contacts

* Maintain strong working knowledge of products and services offered by company

* Answer phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email

* Perform referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling

* Prepare billing documents, such as CMNs and other waivers

* Ensure that referrals and other patient requests are addressed or processed in a timely manner

* Identify patient needs or desires to recommend appropriate products or services

* Work with teammates to resolve customer complaints. Escalate complaints to leadership when necessary.

* Provide feedback to leaders to help improve business practices; assist in creating ways to deliver excellent customer service

About Us ---

Valley Seating and Mobility, a division of Quipt Home Medical, services for Complex and Standard Power and Custom Manual Mobility products are overseen by a RESNA certified Seating and Mobility Specialist (ATP/SMS). Our goal is to provide quality outcomes through clinically appropriate and cost effective solutions for our patients.

Our Values: A Valley Seating and Mobility team member is...

* Collaborative and works with others to find solutions

* Results-driven and identifies and achieves goals that further our Mission

* Innovative and seeks solutions to challenges and takes initiative to improve

* Sincere and works with honesty, integrity and empathy

* Professional with high expectations for quality of work, competence, demeanor, ethics

Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care

Benefits:

* Medical Insurance- multiple plans to choose from

* Dental & Vision Insurance

* Short Term Disability & Long Term Disability Options

* Life Insurance

* Generous PTO plan

* Paid Holidays

* 401K match

* Competitive Pay

* On-the-job training

Position location: 2330 W Broadway Rd, Ste 103, Mesa, AZ 85202

Requirements

About You ---

* High school diploma or equivalent

* 2+ years customer service experience

* 2+ years of rehab/mobility experience, or relevant training, preferred; Previous healthcare experience preferred

* Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills