Customer Service Representative - Remote in Everett, WA - UnitedHealth Group : Job Details

You will be handling a high volume of incoming calls from patients up to 80-100 per day Calls include patient requests for appointments, new patients, insurance questions, transferring for triage or refill, or sending messages through patients charts to on-site clinical staff. 95% of the team is working remotely from home. Support is provided in active group chats, and help queues to talk with trainers, leads, or supervisors with patient on hold. This position is 8-10 hours at a computer. Breaks and lunches are strictly scheduled. Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school diploma / GED Must be 18 years or older 1 years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the pr...Customer Service Representative, Customer Service, Representative, Remote, Health, Retail, Healthcare