Pride Global
Job Location :
Hyannis,MA, USA
Posted on :
2024-09-23T03:31:07Z
Job Description :
Responsibilities:
- Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.
- Process customer bills, adjustments, and payments within the billing software program.
- Answering general phone calls, transfer calls, questions, filing, enter data.
- Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
- Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.
Requirements:
- High School Diploma or equivalent required
- 1-2 years of experience in office customer service
- Excellent telephone skills
- Good interpersonal skills
- Good computer skills and knowledge of Microsoft Word and Excel
- Good problem-solving abilities
- Valid driver's license
- Able to multi-task and prioritize work
- Able to work under pressure and respect deadlines
Apply Now!