Customer Service Representative Seasonal - TDB Communications : Job Details

Seasonal Customer Service Representative - Chester, VA

TDB Communications is currently seeking an On-Site Customer Service Representatives (Level I)for our Contact Center in Chester, VA. We are looking for enthusiastic, experienced people to continue to make a positive impact on our customers.

On-site Hours of Operations:

Sunday - Saturday 7 AM to 10 PM EST

CSRs will receive a 10% hourly rate shift differential for hours worked between 7 PM to 10 PM EST.

Compensation:$17.20* per hour + H&W + potential for $1600 in bonuses in the first 4 months.

This is an SCA position withHealth & Welfare (H&W) dollars-also referred to as fringe dollars - are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act obligation. There is an H&W contribution for every hour you are paid (including PTO, but excluding overtime hours), up to 40 hours per week or as defined by the applicable Wage Determination. This H&W contribution is utilized to pay for benefits. H&W rate: This is not part of your pay rate.

Responsibilities:

Utilize standard technology such as a telephone, e-mail, and web browser.

Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims-specific information.

Follow established and documented policies and standard operating procedures, such as filling out timesheets and adhering to privacy rules.

Assist the caller with filling out an online application and submitting it electronically to the plan provider for processing.

Complete basic call logs related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.

Escalate calls as needed and required.

All personnel will be required to undergo program update training as the program changes.

May be required to work holidays and Overtime may be required.

Other duties as assigned.

Basic Qualifications

At least a High School diploma or GED.

Must be able to speak and read English clearly, professionally, and fluently.

Must be able to type a minimum of 20 WPM.

At least 1 year of experience working with a PC and the Windows operating system.

At least 1 year of experience working within established contractual turnaround times.

Preferred Qualifications

At least 6 months of customer service experience.

Excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.

Ability to work as a member of a team.

Physical Requirements and Work Environment

Prolonged sitting throughout the workday with occasional mobility required.

Corrected vision within the normal range.

Hearing within normal range. A device to enhance hearing may be provided if needed.

Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.

Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

Screenings RequiredTo be eligible for this job opening, individuals applying for this position must successfully undergo a background check. Additionally, candidates are expected to participate in a work skills assessment as part of the screening process. We strongly urge applicants to maintain open and proactive communication with TDB Communications Recruiting and HR, as we aim to fill our vacancies promptly. Failure to respond may lead to disqualification from this opportunity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

TDB Communications is an Equal Opportunity Employer. All employment decisions at TDB Communications are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

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Apply With Resume*First Name*Middle Name (Required)Last Name*Email*Street Address (please include apartment number).*City / Country*State*ZipcodeMobileWere you referred by someone? If so, who?Check here if you have worked as a CSR for TDB Communications, Inc. before.Job Associated Questions2. Have you worked for Maximus in the past 6 months?*YesNo3. Do you have at least 1 year of Call-Center CSR experience?*YesNo1. Does candidate have a high school diploma (or equivalent)? *YesNo4. Have you worked for TDB Communications in the past 6 months?*YesNoEmployer+ Add Employer Education+ Add Education Self-Identification (Voluntary)As a Federal contractor, we are required to ask for certain information from candidates for our jobs. If you choose not to self-identify, you are free to select that choice.The information we gather here helps us report our compliance with our EEO and Veterans hiring obligations. For your reference:*Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.*White (not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa .*Black or African American (not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa .*Native Hawaiian or Other Pacific Islander (not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii , Guam, Samoa, or other Pacific Islands .*Asian (not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.*American Indian or Alaska Native (not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America ), and who maintain tribal affiliation or community attachment.*Two or More Races (not Hispanic or Latino) - A person who identifies with more than one of the following, as defined above: White; Black or African American; Native Hawaiian or Other Pacific Islander; Asian; or American Indian or Alaska Native.Form CC-305Voluntary Self-Identification of DisabilityOMB Control Number 1250-0005Expires 04/30/2026

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Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. VOLUNTARY SELF-IDENTIFICATION OF VETERAN STATUSWhy are you being asked to complete this form? 1. This employer is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows:

• A disabled veteran is one of the following:
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• A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
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Protected veterans may have additional rights under USERRA-the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.2. If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As a Government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 3. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended. 4. The information you submit will be kept confidential, except that (i) supervisors and managers may be informed regarding restrictions on the work or duties of disabled veterans, and regarding necessary accommodations; (ii) first aid and safety personnel may be informed, when and to the extent appropriate, if you have a condition that might require emergency treatment; and (iii) Government officials engaged in enforcing laws administered by the Office of Federal Contract Compliance Programs, or enforcing the Americans with Disabilities Act, may be informed. EEO Disabled--Choose--YesNoI don't wish to AnswerEEO Gender--Choose--MaleFemaleI don't wish to AnswerEEO Veteran--Choose--Protected VeteranNon-Protected VeteranI don't wish to AnswerEEO Ethnicity--Choose--American Indian or Alaska Native (Not Hispanic or Latino)Asian or Indian Subcontinent (Not Hispanic or Latino)Black or African American (Not Hispanic or Latino)Hispanic or LatinoNative Hawaiian or Other Pacific Islander (Not Hispanic or Latino)Two or More Races (Not Hispanic or Latino)White (Not Hispanic or Latino)I don't wish to AnswerYour NameSignature (checking the checkbox is equivalent to a handwritten signature)Today's Date WFH/Internet Requirements

Wi-Fi Connections may be allowed--however, the amount of devices hooked up to your Wi-Fi may not provide the required results below.

* 60 Mbps Download Speed

* 6 Mbps Upload Speed

Proof of an internet speed test must be provided to be considered for this position.

Designated Workspace: A quiet, private room or area to work that is free from distractions and conducive to acceptable performance of job duties.

Speed Test

Proof of an internet speed test must be provided and attached to your response. Please go to Speedtest.net can be used to test your speed and take a screenshot of the results. The test must be performed on a personal computer or laptop from your home where you will be performing the work.

Please ensure your screen-shot includes the toolbar with the URL showing.

Speed Test Attach a file < 2 MB