Customer Service Representative SENIOR - Frontier Auto Parts : Job Details

Frontier Auto Parts (www.frontierparts.com) is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a SENIOR Customer Service Representative, preferably with the ability to speak fluent Spanish to join and help lead our team. What you will do:

• Manage and lead other team members
• Address complex issues
• Create orders
• Check part availability and pricing
• Follow-up with customers to clarify order details and provide status updates
• Process returns and payments
• Monday - Friday (7:30 am - 5 pm or 9 am - 6 pm, or some other time block during, preferably 8 am - 6 pm)
• Opportunity, if interested, to work one Saturday (8 am to ~5 pm) per quarter to support inventory reviews
• Hours over 40 hours/week paid at 1.5x hourly rate

• Experience in customer service, managing, and/or auto part distribution
• Spanish-speaking preferred (not required)
• Good communicator, team player and reliable
• Computer-savvy: enter text, enter data, navigate screens etc.
• Auto parts knowledge preferred (not required - will be trained)
• Can pass a background check