Customer Service Representative - State Farm Agent Team Member - Kristin Staropoli - State Farm Agent : Job Details

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development

ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Kristin Staropoli - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Excellent communication, interpersonal skills, and problem-solving abilities.
• Detail-oriented and able to multitask.
• Ability to handle high-stress situations calmly.
• Previous customer service experience preferred.