Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position: Customer Service RepresentativeLocation: Julia Johnson - State Farm Insurance AgencyEmployment Type: Full-TimeStart Date: Immediate Are you fluent in both English and Spanish? Do you have experience in customer service and want to start a career with endless growth opportunities? If so, Julia Johnsons State Farm Insurance Agency is the place for you! This entry-level position could be your first step toward a lifelong, highly rewarding career in the insurance and financial services industry. About the Role As a Bilingual Customer Service Representative, youll be the face of our agency, assisting English- and Spanish-speaking clients with their insurance needs. This role isnt just a jobits a career stepping stone that opens doors to a variety of opportunities in insurance and financial services. With the skills, licensing, and experience youll gain, youll have the potential to grow into higher-level roles in sales, management, or even agency ownership. Key Responsibilities
- Client Support: Provide exceptional customer service via phone, email, text, and in person, ensuring every client feels valued and supported.
- Daily Service Requests: Handle common customer service tasks, such as:
- Processing payments.
- Assisting with policy questions or making basic changes (e.g., address updates, email changes).
- Providing requested documentation (e.g., proof of insurance).
- Answering questions about the status of claims.
- Coordinating with back-office operations to resolve issues.
- Maintaining policies to ensure customer satisfaction and smooth day-to-day service.
- Bilingual Communication: Use your Spanish and English fluency to assist clients effectively and accurately.
- Opportunity Identification: Recognize client needs and partner with the sales team to offer tailored solutions.
- Technology Proficiency: Confidently use office software, customer management systems, and other technologies to complete tasks efficiently.
- Team Collaboration: Work closely with the team to achieve agency goals and maintain a positive work environment.
- Licensing Requirement: Obtain a Washington State Property and Casualty Insurance license within 60 days of your start date. Well provide the resources and guidance to ensure your success.
What Were Looking For Bilingual Required: Fluency in both Spanish and English is essential. Customer Service Experience: A minimum of 1-2 years in customer service is required. Experience in an office setting is strongly preferred. Tech-Savvy: Youre comfortable using office software, learning new systems, and leveraging technology to improve efficiency. Career-Focused: Youre seeking more than a job; youre looking for a stepping stone to a rewarding career in a growing industry. Organized & Detail-Oriented: You excel at managing multiple priorities, staying organized, and following through on tasks. Team Player: You collaborate well with others, bring a positive attitude, and are committed to team success. Why This Role is Perfect for You Career Growth: This entry-level position is a starting point for a profitable, lifelong career in the insurance and financial industries. We invest in your training and development to help you reach your full potential. Supportive Team: Work in a collaborative and positive environment where your contributions are valued. Impactful Work: Help protect what matters most to our clients while building meaningful relationships. Competitive Pay: Enjoy a competitive salary, benefits, and performance-based incentives. Make This Your First Step to Success We'd love to hear from you. To Apply: Send your resume and a brief cover letter explaining why youre a great fit for this role. Start your journey today toward a career with endless possibilities!
