Customer Service Representative - TACO Metals - Taco Metals : Job Details

Customer Service Representative - TACO Metals Location: Sparta, TN Are you passionate about delivering exceptional customer service within the marine industry? Join TACO Metals as a Customer Service Representative and be a key player in providing quality support to our customers in the recreational marine market. Position Summary In this full-time position, you'll be at the heart of our customer interactions-making a direct impact in the recreational marine market. If you enjoy engaging with people, thrive on providing top-notch service, and want to be part of a company that's shaping the future of marine products, this is the role for you! Key Responsibilities

• Deliver professional, knowledgeable, and prompt responses to customer calls and emails, ensuring each interaction is a positive experience.
• Manage a dedicated account base of marine industry customers, anticipating needs, resolving issues, and going the extra mile to build strong relationships.
• Take part in outbound calling efforts, supporting sales and service initiatives that keep TACO at the forefront of the marine world.
• Work closely with your Customer Service team to exceed service standards and foster a collaborative environment.
• Assist with order processing, returns, and more, helping streamline operations and delight our customers every step of the way.
• Contribute fresh ideas for enhancing our service and improving our processes.

Qualifications

• An Associate's degree in Business or equivalent experience.
• Previous B2B customer service experience (marine industry experience is a bonus!).
• Strong communication skills, with a proactive approach to solving customer needs.
• Proficiency in CRM systems and Microsoft Office (Word, PowerPoint, Excel).
• Detail-oriented, adaptable, and comfortable managing multiple priorities in a dynamic environment.

Physical & Environmental Requirements

• Frequent interaction with team members and customers through phone, email, and face-to-face communication.
• Primarily a sedentary role, with occasional walking and standing required.

Why TACO Metals? At TACO, we're driven by passion, teamwork, and a commitment to innovation. Join a company where you can make waves in the marine industry and work with a team dedicated to creating products that fuel adventure and bring joy on the water. TACO Metals is an Equal Opportunity Employer-Gender/Minority/Veterans/Disabled