Customer Service Representative Troy, NY - Bearcom : Job Details

About BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40 Years Industry-Leading Experience Partnerships with Motorola, JVC Kenwood, Avigilon, More 75 Branches Across North America As a Customer Service Representative you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the end result being to obtain more business from the customer through satisfaction! Responsibilities: Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax. Verifying the accuracy of packing slips for orders being processed. Quality Control for accuracy of product pulled being on customers order. Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and inter...Customer Service, Customer Service Representative, Representative, Internet, Operations, General Manager, Retail