Customer Service Representative - UniFirst - UniFirst : Job Details

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.

What you'll be doing:

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.

• Provide excellent customer service to both customers and UniFirst personnel.

• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.

• Partner and provide administrative support to UniFirst's Sales Department.

• Perform basic data entry and other administrative duties.

What we're looking for:

• 2 years of Customer Service experience in an administrative setting is preferred.

• Prior Accounts Receivable experience is highly encouraged.

• High School diploma or GED equivalent is recommended.

• Verbal & written communication skills: professional telephone and email etiquette.

• Essential skills: active listener, responsive, and personable.

• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)

• Time management and organizational skills with attention to detail.

• A collaborative, team-player capable of working independently.

• Problem solver in a dynamic environment.

• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)

• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

What's in it for you?

Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.

Career Mobility: We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!

Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.

Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

Pay & Benefits: On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

Compensation: $18.75 - $22.75/hr

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a