Customer Service Representative, Urgent Care Clinic - UNC Health Care : Job Details

**Description**

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities:

- Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.

Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.

- Greets and provides assistance to all visitors and patients, promoting a

positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.

- Patiently and clearly guides patient through registration process, explaining policies and processes as needed.

- Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters

information in the practice management system. Updates patient forms and records as needed.

- Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt

amounts.

- Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

Other information:

Required

- High school diploma or equivalent required

Preferred

- Minimum of 1 year prior experience in a medical office or health care setting .

- Medical Terminology training or work experience.

03.5140.0045

**Job Details**

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: Urgent Care Brevard

Work Type: Per Diem

Standard Hours Per Week: 0.20

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: PARDPISGAH

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.