CUSTOMER SERVICE REPRESENTATIVES - CALL CENTER - Jamaica Hospital : Job Details

CALL CENTER NON- UNION/NON- EXEMPT TJH Medical Services, PC a multi-specialty Physician Practice with 30 locations, offers a full range of medical, diagnostic, and surgical services. We are currently seeking experienced Customer Service Call Center Representatives for immediate f/t opportunities. SUMMARY OF RESPONSIBILITIES: Within this role, selected candidates will utilize hospital software programs to schedule patient appointments; address patient inquiries regarding clinics and physicians within the JHMC & FHMC Ambulatory Care centers; ensure positive customer service experience; maintain, fulfill, and/or follow up TJH/JHMC/FHMC, Medisys and Call Center corporate compliance policies, procedures, and HIPAA requirements. DUTIES & RESPONSIBILITIES

• Answering phone calls and making patient appointments in EPIC.
• Interacting with patients in a supportive, caring manner providing exemplary customer service.
• Following specialized scripts to present and deliver patient information and messages when provided.
• Notifying management of problems in making appointments in a timely manner
• Notifies management of problems with phone or EPIC system at the Office level.
• Updating patient demographics and pre-registers in EPIC.
• Utilizing Cisco Systems/EPIC programs in an effective and efficient manner.
• Utilizing resources provided by Call Center management i.e. AMS Connect messages, provider enrollment grid, etc. in an effective, efficient manner.
• Assist at the Front Desk Registering and Discharging patients as needed.
• Rescheduling of patient's appointments as needed.
• Scheduling and Confirming Appointments

Requirements

• High School Diploma or GED required.
• Excellent Computer (basic competency, excel, email, etc.) and typing skills required
• Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language.
• Able to multitask, learn and assimilate new information and adapt to practice changes quickly.
• Exceptional organizational skills
• Must be able to occasionally lift and/or move up to 25 pounds.

For Immediate Consideration Forward Resume to: [email protected]