Customer Service Specialist - 2538232 - Blackbird Recruiting : Job Details

Customer Service SpecialistMonroe, NY$75,000 - $100,000Position Overview: The Customer Service Specialist will play a vital role in ensuring a seamless experience for clients and event planners. This individual will assist with menu selection, answer client inquiries, and coordinate all customer service-related tasks to ensure events run smoothly. The role requires excellent communication, problem-solving skills, and a keen attention to detail.Key Responsibilities:

• Assist event planners and clients with menu selection based on dietary preferences, event size, and budget.
• Provide expert advice on catering options, food pairings, and special requests.
• Manage client inquiries, resolving any issues or concerns promptly and professionally.
• Collaborate with the kitchen and event staff to ensure accurate and timely delivery of services.
• Maintain detailed records of client preferences, orders, and special instructions.
• Follow up with clients post-event for feedback and ensure satisfaction.
• Hours are 10:00AM - 6:00PM Monday through Thursday and be on call remotely on Sundays and Fridays.

Qualifications:

• Proven experience in customer service, preferably in the catering or hospitality industry.
• Strong interpersonal and communication skills.
• Strong computer skills.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Knowledge of catering, food, and beverage offerings is a plus.