Customer Service Specialist 819976 - Bonney Staffing : Job Details

Compensation: $21 per hourHelpmates is looking for a Customer Experience Agent who is proactive, communicative, and thrives in a fast-paced environment. Pay Rate: $21.00/hr. Schedule: 8:00 AM - 5:00 PM, with flexibility to start at 7:00 AM when needed. Work from home with onsite requirements three times during the first full week of each month, Tuesday -Thursday. Duration: Temporary position with the potential to become permanent.Duties/Responsibilites.

• Serve as the primary point of contact for customers, offering outstanding support through phone, email, and chat.
• Address inquiries, resolve issues, and ensure a positive experience with professionalism and empathy.
• Work with internal teams to resolve concerns and escalate issues as needed.
• Keep accurate records of customer interactions in company systems.
• Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction.
• Continuously identify opportunities to improve customer experience and propose solutions.

Qualifications:

• Proven experience in customer service or support roles.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with Zendesk and NetSuite is a plus but not required.
• Positive, can-do attitude with a willingness to exceed customer expectations.
• A background in sports (e.g., team participation, coaching, or related activities) is highly valued.

Preferred Skills:

• Ability to stay calm and professional under pressure.
• Strong problem-solving skills and quick thinking.
• Excellent organizational skills with attention to detail.
• Technical aptitude or a willingness to learn new tools and systems.
• A team-oriented, resilient mindset with a passion for delivering exceptional customer experiences.

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