CUSTOMER SERVICE SPECIALIST (COUNTY CLERK) - Shelby County, TN : Job Details

Position Summary

Works under general supervision to perform specialized clerical work involved in organizing analyzing processing and maintaining operating financial statistical and other specialized reports and records pertaining to departmental functions.

Pay Grade: 44

SalaryCommensurate with Experience and Education

Minimum Qualifications

1.Four (4) years of experience in appropriate clerical; bookkeeping, data processing, or statistical work; AND

2. High school diploma or possess a GED; OR

3.Three (3) years of appropriate clerical, bookkeeping, data processing, or statistical work experience and one (1) year of college study (30 semester hours or 36 quarters).

4.PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities

1. Provides customer service in issuing and processing transactions related to motor vehicle applications/ registrations, business tax and licenses, certificates, permits, and other such functions.

2. Issues various licenses, titles, and permits in person and by mail for various businesses.

3. Greets customers and answers phone calls, including providing customer service by answering questions regarding departmental policies, procedures, and work functions of motor vehicle registration, business licenses, and notary.

4. Operates office machines, develops and maintains records, and reports relative to business licenses and permits.

5. Collects fees and other required monetary charges related to department-specific services and processes, and prepares daily reports as required for the balance sheet, deposits for the bank; etc.

6. Registers various permanent certificates of license and replaces or reissues lost or stolen plates, certificates, licenses, or other documents applicable to department procedures.

7. Acts as team leader for customer service representative teams as required.

8. Processes applicable fees and charges, balances cash drawers, calculates, and records daily revenues received.

9. Receives documents of various transaction types and reviews for completion and accuracy.

10. Ensures compliance with associated regulations for each type of transaction.

11. Researches records of the Traffic Violation Bureau for the purposes of late renewals.

12. Sorts, files, and maintains control records, and organizes all documents relating to licenses, certificates, vehicle titles, and registration in order to provide legal support for the handling of such transactions.

13. Performs other related duties as required or directed.

KSAs

1. Knowledgeable of the laws and procedures that apply to Motor Vehicle Registration and business tax.

2. Knowledgeable of the required documents for all services provided and/or handled by the County Clerk's Office to ensure that customers provide proper paperwork when applying.

3. Ability to research the County Register's system for microfilmed certified copies.

4. Knowledgeable of departmental procedures.

5. Ability to focus, apply attentive detail and multi-task.

6. Ability to provide technical guidance to staff team members regarding work issues.

7. Ability to become proficient in Microsoft Word and Excel. Familiarity with computerized databases.

8. Knowledgeable of business English and math with the ability to perform simple arithmetic computations.

9. Ability to thoroughly communicate and explain laws and procedures to the public with courtesy and tact.

10. Ability to plan, organize, and maintain an even flow of work.

11. Ability to express ideas clearly, concisely, and effectively, verbally and in writing.

12. Ability to resolve problem situations.

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.