Customer Service Specialist II (Collection Specialist) - City Of Detroit : Job Details

Customer Service Specialist II (Collection Specialist)

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Customer Service Specialist II (Collection Specialist)

Salary

$44,215.00 - $50,600.00 Annually

Location

DWSD -735 Randolph Detroit MI 48226, MI

Job Type

Classified- Regular (DWSD Only)

Job Number

TF-112###-####37

Department

Water Department

Opening Date

11/26/2024

Closing Date

12/5/2024 11:59 PM Eastern

Bargaining Unit

9001-Non Union Hourly Regular Service General

+ Description

+ Benefits

Description

This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of employment.

Objective:

Responsible for collection of outstanding accounts receivable dollars from delinquent residential, commercial, industrial and storm-water customers. Assisting/resolving customer concerns over the accuracy of the billing.

Examples of Duties

Essential Functions:

+ Reviewing open accounts for collections efforts

+ Answering calls by logging into Bright Pattern Phone system daily

+ Making outbound collection calls in a professional manner while keeping and improving customer relations

+ Resolving billing problems and answering customer concerns as it relates to delinquent balances

+ Processing customer payments securely and accurately

+ Processing payment arrangements / Monitoring accounts for compliance

+ Preparing demand letters and following up for payment and/or referral to next collections step

+ Knowledge and familiarity of TLO research tool

+ Prepare written reports detailing progress of collection activity

+ Meets with customers face-to-face, in the field or via telephone as needed

+ Coordinate collection efforts with Revenue Protection Unit

+ Assist with field investigations regarding billing and payment discrepancies and various collection issues on customer accounts.

+ Maintain accurate and updated files on work performed

+ Works closely with Internal and External Legal Department on collection related efforts

+ Performs other duties related to collection efforts as assigned by Team Leader and/or Collections Manager

Minimum Qualifications

Job Qualifications:

+ Minimum 2yrs of direct collections related experience

+ Minimum 2yrs Customer Service Call Center experience

+ Strong Communication, problem solving and analytical skills

+ Highly skilled in negotiation

+ Ability to Multi-task assignments

+ Ability to work independently and to adapt to a fast changing environment

+ Create and implement strategies to increase successful collections on outstanding debts

+ Thorough understanding of collection laws and regulations

+ Capable of identifying and completing critical task in a timely manner

+ Knowledge of generally accepted accounting principles

+ Attention to detail with multi-tasking abilities

+ Ad hoc reporting skills

Supplemental Information

REQUIRED EDUCATION AND EXPERIENCE (position requirements at entry)

+ Associate's degree or equivalent coursework, with specialization in Public Administration, Business Administration, Management, Accounting, Human Resources, Finance or a related field preferred.

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

+ Medical - Eligible for hospital, surgical, and prescription drug benefits.

+ Dental

+ Vision

INSURANCE

+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

+ Sick Leave

+ Vacation

+ Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

- Completion of thirty (30) years of service;

- At age sixty (60) if you have at least ten (10) years of service, or

- At age sixty-five (65) with eight (8) years of service.

- In the event of disability, other eligibility rules apply);

- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

- Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

Agency

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

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