Customer Service Specialist II - Parks and Rec - City of Boise, ID : Job Details

Summary Statement

Join Boise Parks and Recreation as a Customer Service Specialist!

Boise Parks and Recreation is seeking a Customer Service Specialist to provide exceptional customer service to the community and administrative support to our dynamic department. In this role, you'll greet visitors, answer telephone calls, schedule meetings, process activity registrations, payments, and permits, and direct inquiries to the appropriate team member. This position offers the opportunity to engage with the public and support the department's mission under immediate supervision, contributing to Boise's renowned parks, trails, and recreational facilities.

Essential Functions

Performs routine or repetitive tasks with specific instructions and set procedures. Handles basic issues and problems and refers more complex issues to higher-level staff.

Performs diverse administrative and customer service duties, including but not limited to clerical tasks and inventory management. Manages scheduling and resource coordination.

Facilitates activity registration and assists with scholarship processing. Maintains records of permits, agreements and front office procedures.

Provides information and guidance on programs, services and facilities. Distributes informational materials and participates in implementation of seasonal activity guides.

Addresses inquiries, resolves complaints and manages payments. Ensures accurate reconciliation of transactions. Manages reservation system and assists with bookings.

Oversees lost and found procedures and liaises with law enforcement.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training

High school diploma or equivalent and two years of experience working in an office setting assisting customers.

Knowledge of:; basic accounting including cash handling and monetary reconciliations; general business office and telephone etiquette, equipment and procedures; record keeping and filing practices; general customer service techniques; organization and department operations, services and policies; and computer usage including related software.

Ability to:; independently work following established policies and procedures; operate standard office equipment including a multi-line telephone system; apply basic math; read and understand written documents and instructions; receive, comprehend and follow oral instructions; operate in a fast-paced, high stress environment; read and understand complex laws and other written documents; assess varying situations, develop solutions and make decisions with minimal direction; perform statistical research and analysis; provide high-levels of customer service; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

Four years of prior office, customer service or receptionist experience including basic website development and maintenance and accounting duties.

Licensing And Other Requirements

Valid state-issued driver's license.

Special Requirements

Applicants must be able to pass:

City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Driving Record Check

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision and peripheral vision. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

* ZERO premium medical coverage option for you and your family

* Low-cost dental and vision options.

* Post-employment health savings account.

Retirement and Investment Plans:

* PERSI retirement benefits

* 401(k) or 457b pre-tax investment options with employer match.

* 457b Roth after-tax investment options with no match

WellBeing Program:

* Up to $500 cash per year for participants.

* Alternative transportation incentives.

Paid Leave - City employees receive generous paid leave:

* 10 hours of vacation per month, and this increases the longer you stay with the City

* 12 paid holidays every year

* 8 hours of sick leave per month

* 10 weeks Parental Leave

Life & Long Term Disability:

* Basic Life insurance at no cost to you

* Long Term Disability insurance at no cost to you

Other optional benefits:

* Pre-tax Flexible Spending Accounts

* Supplemental Life Insurance

* Supplemental Disability Insurance

* Tuition reimbursement

* Free local bus pass

* Corporate discount programs

* AFLAC

* Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details mybenefits.cityofboise.org

01

Do you possess a valid state-issued driver's license?

* Yes

* No

02

Are you at least 19 years of age or older?

* Yes

* No

Required Question

Agency City of Boise

Address 625 W Idaho St

Boise, Idaho, 83702

Website