Salary: $26.33 - $34.86 HourlyLocation : Seattle, WAJob Type: Regular Full-Time PositionJob Number: 105206Department: Housing OperationsOpening Date: 11/11/2024Closing Date: 11/25/2024 11:59 PM PacificJob Summary We offer competitive salary, great benefits, and work that matters to our community. The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800+ employees. Our focus is expanding housing opportunities, building strong communities, and promoting race and social justice equity. SHA's talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups. At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Our hiring practices prioritize diversity and equity. Learn more in our and The position: We are seeking to fill a Customer Service Specialist II position. We are looking for someone to provide a high level of customer care for Seattle Housing Authority clients and other members of the community that require assistance in-person, over email, or via telephone. For additional information on the job, please see the full How to Apply:
- Complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.
- The work experience and education sections should be updated with your latest information. SHA does not accept external attachments for resumes and cover letters.
- Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still review and update the agency-wide questions.
- Answer the supplemental questions, if applicable.
The ideal candidate has:
- Minimum one year of experience in office support, clerical, or customer service.
- Equivalent combination of experience and education may be considered.
- Document Imaging experience (preferred).
- Prior experience in mail processing (preferred).
What will you do?
- Assist customers professionally, positively, and sensitively in accordance with SHA standards and values.
- Help applicants, participants, and residents understand HUD and SHA rules, programs, services, and processes; assist with completing required documents.
- Schedule appointments for clients to meet with program staff.
- Complete third-party verifications and background checks for participant eligibility.
- Perform timely and accurate data entry.
- Maintain printed resources regarding housing programs for public or participant education.
- Perform various record management duties.
- Carry out basic office support functions.
- Process and deliver USPS mail and inter-/intra-office mail accurately and timely.
- Perform minor office equipment upkeep and ensure office supplies are stocked.
- Participate in developing goals, work plans, performance measures, and service delivery improvements.
- Work respectfully and courteously with others; follow direction and work well under pressure.
- Attend required training and safety meetings; use and maintain personal protective equipment; report injuries, illnesses, and hazardous conditions; follow safety guidelines.
The Location: Seattle, WA Why Should You Apply?
- Competitive salary
- Great benefits
- We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS).
- We also offer generous paid leave and holidays.
- Reasonable hours
- Opportunity for part-time remote work, depending on position.
- Opportunities for additional on-the-job training
BenefitsSeattle Housing Authority (SHA) is pleased to offer an excellent benefits package for Regular and Project full-time and part-time employees scheduled to work at least 80 hours per month. (Temporary and On-Call positions are not eligible for the full benefits package). The following is a brief summary of the SHA benefit programs:
EligibilityAs a new hire, your coverage begins on the first calendar day of the month if your hired date is on the first of that month. Otherwise, your coverage begins on the first of the following month.
MedicalEmployees may select from four medical plans - Kaiser Permanente Standard Plan, Kaiser Permanente Deductible Plan, City of Seattle Preventive Plan, and City of Seattle Traditional Plan.The monthly cost for each of the plans are as follows:is $48.40 with or without children or $99.90 with spouse/domestic partner with or without childrenis $25.00 with or without children or $56.92 with spouse/domestic partner with or without childrenis $48.12 with or without children or $98.50 with spouse/domestic partner with or without childrenis $0 with or without children or $32.34 with spouse/domestic partner with or without children
DentalEmployees may select from two dental plans - , an incentive plan, or , a managed care plan. Our dental plans include coverage for eligible dependents and are paid for by SHA.
VisionSHA offers two vision plans through The Basic plan is fully paid for by SHA. The Vision Buy-Up plan is paid for by the employee. The Buy-Up plan provides more frequent coverage of lenses, frames, and contact lenses and includes coverage of progressive lenses.
Long Term Disability InsuranceIf you are disabled, the Basic Plan will be combined with other sources of income to pay you up to $400 a month after a 90-day waiting period. Employees may purchase long-term disability coverage that provides up to 60% of gross monthly salary during disability.
Long Term Care InsuranceLong term care benefits provide for services such as home care, assisted living, and nursing home care. Varying levels of coverage and service options are available at low group rates through
Group Term Life (GTL) InsuranceYou can select from one of two plans - Basic GTL, which is one-and-a-half times your annual earnings or Limited Basic GTL of $50,000.00. SHA will contribute 40% of the cost for the GTL insurance. If you have elected Basic GTL, you may purchase supplemental term life insurance for yourself, your spouse/domestic partner, and your dependent children. The maximum amount of supplemental life insurance available is four times your annual income for the employee, 50% of the amount of coverage you elect for the spouse, and $2,000, $5,000 or $10,000 for children.
Accidental Death & Dismemberment (AD&D) InsuranceSHA offers an employee-paid group AD&D insurance plan. An employee may cover themself or a family member for amounts from $25,000 to $500,000 in $25,000 increments. AD&D insurance pays a death benefit if the insured person dies due to an accident or a percentage of the full insurance amount if the covered person loses a limb.
Retirement Plan(PERS) membership is defined by Washington State statutes and is mandatory if you are hired into an eligible position. However, if you are retired from or have been a member of the City of Seattle, Spokane or Tacoma Employee's Retirement System, your PERS enrollment must be verified and approved by the Washington State Department of Retirement System.
Flexible Spending Account (FSA)Employees have the option of making pre-tax contributions to pay for IRS eligible expenses. There are two accounts: a Health Care Flexible Spending Account and a Dependent Care Flexible Spending Account. Employees can sign up for one or both accounts.
Leave BenefitsAnnual Leave is provided for vacation and personal time off. First year employees earn up to 3.84 hours per bi-weekly pay period (100 hours annually), increasing incrementally due to service years - up to 7.69 per hours per pay period at 25 years of service (200 hours annually). Leave hours for part time staff are pro-rated. There is a 240-hour annual carryover limit for annual leave.Sick leave is provided for health care and related appointments. Employees earn 3.69 hours per pay period. Hours for part time staff are pro-rated. There is no maximum or carryover limit for sick leave.Seattle Housing Authority has ten legal and personal holidays, as detailed below.New Year's DayDr. Martin Luther King Jr. DayPresidents DayMemorial DayJuneteenthIndependence DayLabor DayThanksgiving DayThe day following ThanksgivingChristmas DayUp to three personal holidays are granted to regular employees each calendar year. They are available to be scheduled in advance by the employee with supervisor approval.Unless specified otherwise in a collective bargaining agreement, regular employees hired between January 1 and May 31 are granted three personal holidays. If hired from June 1 until November 10, two personal holidays are granted. If hired beginning November 11 or later, no personal holidays are granted until January 1.
Pay for Performance Program & Merit AwardsRegular Administrative non-represented staff are eligible for Merit Pay and Merit Leave awards based on their annual performance evaluation, as well as on the agency's fiscal year performance from January through December of each year. An employee's merit awards are based on the employee's performance rating, the position of the employee's salary within the salary range, and the fiscal performance of the agency. For new and promoted employees, the merit awards will be pro-rated based on length of time in the current position during the calendar year.
Public Service Loan Forgiveness (PSLF)As an SHA employee, you may be eligible for federal Public Service Loan Forgiveness. This federal program was created to assist full-time public service professionals in reducing their federal student loan debt burden.
Employee Transportation ProgramA discount commuter is offered for use on Metro, Community Transit, Pierce Transit, Kitsap Transit, Everett Transit, Sound Transit, Link Light Rail, Sounder Commuter Train routes. It can also be used on the Seattle Center Monorail. ORCA Passport also provides reduced or fully covered fares on most vanpool routes. Additionally, an , bike racks at various sites, and shower facilities at several offices are also provided, along with discount membership (if accepted). Finally, group discount parking is available for registered vanpools in certain areas.
Flex-TimeWith supervisor approval, work hours may be scheduled around core hours of 8:00 am to 5:00 pm or a compressed 4/10 workweek. This option is not available for every position.
TeleworkWith supervisor approval, employees can perform assigned duties from home at certain times. This option is not available for every position.
Employee Assistance ProgramConfidential counseling, referral, and information services are available through
Washington Deferred Compensation ProgramTax deferred savings plans are available through the Washington State Department of Retirement Systems' 01 Do you meet the minimum requirements for this position?
02 Please note that SHA does not accept external attachments for resumes and cover letters. Did you update the education and work history sections of your application with your latest information?
03 Do you have a valid Washington state driver's license with an insurable driving record?
04 Are you a current OPEIU member and have successfully completed the six-month introductory period?
Required Question
