Customer Service Specialist - G & A Consulting : Job Details

Description We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started! After 90 days, our team members have the ability to work remotely with extremely flexible schedules. Join our winning team today! Responsibilities •Answer incoming calls on product and service questions, customer complaints, and general customer inquiries •Utilize scripts to handle difficult customer situations and bring them higher up, if necessary •Maintain customer accounts and update with new account information as needed •Record customer interactions and follow up on their experience with our company •Regularly meet with sales lead to receive the newest service and product knowledge Qualifications •Must possess exemplary interpersonal skills, communication skills, and active listening skills •Experience working in a customer-oriented atmosphere •High school diploma, G.E.D. or equivalent