Customer Service Specialist - Media Fusion : Job Details

**Job Details**

**Customer Service Specialist - (199)**

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Job Title Customer Service Specialist Shift Type N/A Education High School Diploma Location MF - Edwards, CA CATSS - Edwards, CA 93524 US (Primary)

Career Level Intermediate Level Category Customer Service Job Type Full-time Travel 0 - 10% Job Description *As affiliates of the PCI Federal Services group of companies, Media Fusion LLC has a passion for our team members and their personal mission for success. We offer excellent insurance, leave and developmental benefits along with some flexibility for remote work opportunities. Come join our organization and be part of an exciting team supporting our Federal, DoD and Private Sector customers!*

Provide customers with information and solutions in response to inquiries pertaining to products, services and/or customer complaints

Access databases to retrieve and record information for orders and work schedules

Take orders for jobs, and products related to those jobs

Calculate charges, process billing, maintain records and update customer information

Take in information & respond to routine informational inquiries and work/service requests

Create Work Orders

Use various communication technologies including, but not limited to, telephone, e-mail, facsimile, postal mail, and the internet

Job Requirements Must be a U.S. Citizen

Possess or ability to obtain a Secret security clearance

Must have a valid and active Drivers License

Good Experience with Microsoft Office / Excel

Knowledge of computer systems and familiarity with both Apple and Windows

Must be able to work independently

Must be able to organize, code and file documents

***As required by Presidential Executive Order 14043 on September 9, 2021, all employees of a covered federal government contractor must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates sincerely held religious beliefs, practices, or observances. If an applicant is invited to join our team, they are required to submit proof that they are fully vaccinated against COVID-19, at the time of employment. Alternatively, the selected candidate may request to be granted a medical accommodation or religious exemption.***

PHYSICAL REQUIREMENTS

The physical demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job. Employees must possess the ability to work in a standard office or conference room setting and use standard office equipment, including a computer.

To visit other company sites, employees must be able to operate a motor vehicle and fly in an aircraft, both of which may require sitting for prolonged periods of time. Employees must possess vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. Standing in work areas and walking between work areas will be required. This position requires an employee to occasionally bend, stoop, kneel, crouch, crawl, climb or balance; reach, push, and pull drawers and doors open and closed. The employee must occasionally lift and/or move up to 20 pounds.

*Media Fusion (MF) is an equal opportunity employer. MF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, or disability.

Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.*

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