Customer Service Specialist - Jobot : Job Details

This Jobot Job is hosted by: Jenner Wiggins

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Salary: $50,000 - $60,000 per year

We are a manufacturer of liquid flow meters, equipment, and engineered measurement solutions for the petroleum and industrial markets. We design, engineer, and manufacture world-class measurement and control solutions. Our ISO-certified facility contains one of the largest flow calibration centers in North America. We also have an in-house service center that specializes in the repair, remanufactured, and recertification of all our products, in addition to meters and valves from other manufacturers.

• Family-owned company that has been around for almost 100 years!
• Collaborative team environment where everyone knows each other!
• An industry leader in the products we offer!

MUST HAVES:

• MS Office Suites

STRONG NICE TO HAVES:

• Customer service in industrial or manufacturing industries.
• Liquid Flow company.

DUTIES & RESPONSIBILITIES:

• Technical Support: Provide technical assistance to customers regarding the installation, operation, maintenance, and troubleshooting of flow meters and valves used in our industry.
• Issue Resolution: Diagnose and resolve fundamental technical problems related to our products, working closely with customers to ensure minimal downtime in their operations.
• Escalate complex issues to specialized teams when necessary.
• Product Guidance: Offer expert advice on selecting and using flow meters and valves to meet specific operational needs. Provide recommendations based on customer requirements and industry best practices.
• Quotes and Orders: Prepare accurate customer quotes based on their specific needs and requirements. Enter orders into the system and ensure they are processed efficiently and correctly.
• Documentation: Maintain detailed records of customer interactions, technical issues, quotes, orders, and solutions.
• Customer Communication: Communicate clearly with customers to understand their technical challenges, provide solutions, and ensure they receive accurate quotes and timely order processing.
• Collaboration: Work closely with planning, purchasing, manufacturing, and engineering teams to ensure customer orders are on track.
• Communicate any changes in delivery schedules to customers to manage expectations and maintain satisfaction.
• Customer Satisfaction: Strive to meet and exceed customer expectations. Ensure that customer support processes align with industry standards and the company's quality objectives.
• Terms and Conditions: Possess a basic understanding of the terms and conditions of orders, including payment terms, warranties, and other contractual obligations.
• Incoterms Knowledge: Understand how they apply to shipping and delivering products, ensuring customers are informed of their responsibilities and liabilities in international transactions.

EDUCATION & EXPERIENCE:

• Education: Technical diploma in a relevant field (e.g., Mechanical Engineering Technology, Process Technology, or similar). Equivalent industry experience may be considered.
• Experience: 3+ years of experience in a technical support role
• Technical Expertise: Basic understanding of technical matters
• Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
• Customer-focused: Interpersonal skills and a customer-oriented mindset.
• Team Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Attention to Detail: organizational skills with the ability to prepare accurate quotes and enter orders.

Interested in hearing more? Easy Apply now by clicking the Apply Now button.