Customer Service Specialist - MICHAEL M : Job Details

We're looking for dedicated and enthusiastic Customer Service Specialist who is eager to grow in a dynamic work environment. As a Customer Service Specialist, you need to deal with customer order problems, provide solutions to customers and improve customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Assist customers with product and sales related questions via phone and emails
• Assist with customer quotes, placing orders, and repair inquiries in a timely, accurate and professional manner
• Maintaining a thorough knowledge of new and existing products, as well as policies and merchandising information
• Light accounting duties: process invoices and manage billing for clients and vendors / follow-up on overdue payments, answer billing questions
• Performs other duties and assignments as directed by management.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

• 2 years' experience in sales or customer service.
• Luxury, Jewelry, or Fashion industry experience a plus.
• Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
• Ability to perform well in a highly dynamic, rapidly changing environment
• Ability to effectively prioritize and manage tasks
• Excellent written and oral communication skills
• Ability to work independently as well as collaboratively within a team environment