Customer Service Specialist - PuroClean : Job Details

Benefits:

* Company parties

* Competitive salary

* Opportunity for advancement

* Paid time off

* Training & development

Customer Service Specialist

Perks:

* Full or Part time

* Opportunity to Help People in Times of Need

* Medical Insurance

* Vacation

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate under four Core Values and seek to create an environment where our team members can grow both professionally and personally through serving our customers, communities, and each other.

Job Position Description: The Customer Service Specialist requires someone who is detailed, organized, communicates clearly, is flexible and capable of thriving in a fast paced environment. The CSS is the initial point of contact for incoming calls, customer support and welcoming visitors. This is NOT a Receptionist position.

Responsibilities:

* Answer a high volume of calls in a pleasant, professional manner, document important data, and provide relevant information on the services provided by PuroClean

* Calmly and compassionately deal with irrational and emotional clients, defusing difficult situations

* Provide various levels of support and solutions to internal and external customers

* Ensure files, schedule board and compliance requirements are current with daily follow-up maintained

Qualifications:

* Ability to multi-task and thrive in fast-paced environment

* Detail oriented with prompt, accurate follow up

* Ability to communicate clearly and effectively with a genuine interest in people

* Proficient in Microsoft products and ability to learn new software programs

* Skilled with organization, record keeping and close attention to detail

* Desire to take ownership and continuously learn

* Ability to adapt and be flexible