Customer Service Specialist - Malibu Events Promotions : Job Details

Elevate Customer Satisfaction: Customer Service Specialist Wanted!

Are you an experienced customer service professional seeking a new challenge?

We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career.

Responsibilities

• Provide expert assistance to customers with complex inquiries
• Troubleshoot and resolve customer issues efficiently
• Maintain detailed records of customer interactions
• Develop and update customer service and sales protocols
• Train and mentor junior customer service staff
• Coordinate with teams across the US to ensure consistent service
• Participate in workshops and career development initiatives

Qualifications

• Proven experience in customer service roles
• Excellent communication and problem-solving skills
• Proficiency with customer service software and CRM systems
• Ability to handle challenging situations with professionalism
• High school diploma; bachelor's degree preferred
• Leadership skills and experience training others are a plus

Benefits

• Opportunities to work with clients nationwide
• Career advancement and leadership development programs
• Collaborative team environment focused on excellence
• Access to professional workshops and continuous learning

Ready to take your customer service career to the next level? Apply today!