Customer Service Specialist - St. Louis County, MO : Job Details

Description

St. Louis County has an exciting opportunity for customer focused individuals to be part of our Customer Service team. These roles deploy an online, inbound, and in person approach for County citizens to communicate their needs via in person customer service assistance, inbound phone calls, and internet response. Put your exemplary customer service skills to use and strengthen citizen support through timely service request remediation and general question first contract resolution. Work locations will be in Clayton.

The typical starting salary is $17.50 hourly depending on the candidate's qualifications and experience as well as budgetary considerations. Additionally, we offer a competitive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit

St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit

Examples of Duties

Answer and remediate any type of inbound citizen request, achieve first contact resolution and work within performance metric targets.

Analyze citizen complaints, resolve complaints directly, implement appropriate corrective actions on behalf of citizen, or route complaint to the appropriate responsible party, and follow up to ensure resolution.

Moderate inbound service request queue, understand and explain internal process workflows and interact with County staff responsible for executingrequests.

Locate, maintain and update information maintained in knowledge base.

Link citizens to external agencies when requests fall outside the County's jurisdiction.

Perform other duties as required or assigned.

Minimum Qualifications

Equivalent to a high school diploma or GED equivalent and one year of customer or call center experience.

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

HOW TO APPLY: Applicants interested in applying for this position should visit our website atwww.governmentjobs.com/careers/stlouis. We only accept On-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at (314) ###-#### for more information on this policy.

St. Louis County

Division of Personnel, 7th Floor

Clayton, MO63105

(314)###-####

Relay MO 711 or 800-###-####

An Equal Opportunity Employer

Fax: (314) ###-####

www.stlouiscountymo.gov