Customer Service Specialist - ITT : Job Details

**Position Summary**

**About the company:**

ITT, headquartered in Stamford, CT, operates competitively in 35 countries with demanding sales in 125 countries around the globe. ITT partners with engaged customers to deliver enduring solutions to the vital industries that continuously advance our modern way of life. ITT employees thrive in an inviting and professional company culture.

ITT's Control Technologies, headquartered in Valencia, Calif., Connect and Control Technologies (Revenue of $0.6B; headcount of 2,700; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

ITT offers an extremely competitive benefits program. Our employees are provided medical and dental coverage, 401K savings plan, life insurance protection, sickness and accident income protection, a generous vacation and holiday program, a tuition reimbursement program, and a program that allows you to use tax-free dollars to pay for many health care and dependent care expenses.

**Summary:**

This positionis located inValencia, CA. Thepersonwill overseemultiple accounts all while managing the portfolio ofaccount. These accounts will fall underAerospace andOriginalEquipmentManufacturers (OEM). Ifyou are one that hasa background in Aerospace/Manufacturing, canbuild strongrelationshipswithcustomers, connecting with key business contacts, and stakeholdersthen we want to speak with you!

**Essential Responsibilities**

+ Serve as the Point of Contact forallmattersinvolving order management for accounts to include negotiating, following up on quotes and obtaining approvalsby partnering with finance.

+ Review contract, RFQ/RFP, coordinate with other functions internally to fully understand the requirements and prepare the quotes/proposals accordingly.

+ Lead onsite meetings, telecons, proposal kick off and tag-ups to meet the customers' goals andobjectives.

+ Ensure thetimelyand successful delivery schedule and clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

+ Work cross functionally with multiple teams in theorganization.

**Position Requirements**

+ Bachelor's degree from an accredited institution,or equivalent experience

+ Previousexperience in Aerospace, Engineering, ortechnicalindustry sector

+ Leadership, teaming, team problem solving, program management and time management skills

+ Understanding of federal laws, and corporate and project finance

+ Must be well organized and have a history of supporting customer/ sales programs.

+ Proficient in proposal/contract, terms and conditions, preparation,negotiationand management (compliance matrices)

+ 3-5years of experience inClient AccountManagement, contract administration, project management, quality or supply chain in manufacturing,operationsor aerospace environment

+ Strong MSoffice skills (Excel, Word, Outlook, PPTexperience)

+ Must be well organized and have a history of managingmultiplecustomer programs.

+ Interfacing with customerson daily basis

+ Previousexperience in proposal/contracts including terms and conditions, preparation,negotiationand management

**Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.**

**This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.**

**_ ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law. _**

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**Equal Pay Act Statement**

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

**Equal Pay Act Range**

$52,000 - $77,400 Includes competitive benefits package and Teams rewards.

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ITT Inc. is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to age, color, gender, gender identity, national origin, physical or mental disability, protected veteran, race, religion, sexual orientation, or any or any other characteristic protected by law. (Government security rules may restrict certain work to specific individuals based on government criteria.)

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**Job Locations** _US-CA-Valencia_

**ID** _2024-13505_

**Category** _Sales_

**Position Type** _Employee_

**Telecommute** _No_