Customer Service Specialist - Talascend : Job Details

Talascend is currently seeking a Customer Service Specialist for a contract opportunity located in Atlanta, GA. OVERVIEW: Temporary position to support the Collections Team and Cash Champions in the reduction of current AFDA and Disputed invoices mitigating any upcoming risk. Coordinate with the Operations Teams and the Billing/Collection Teams to achieve cash targets. Work key collection items directly by contacting internal and external customers. PRIMARY RESPONSIBILITIES:

• AFDA reduction / Risk worked as a priority. Daily collaboration with the Collection / Billing / Operations teams to drive results.
• Analyze customer financials and speak with them directly to resolve any outstanding issues regarding past due invoices.
• Investigate disputed invoices with internal teams to drive resolution. Follow up accordingly with the customer to advise.
• Keep detailed notes in Financial System and records of all communications.
• Utilize proper escalation methods to help increase customer satisfaction and timely resolution.
• Work with the Regional Operations teams to reduce and monitor unbilled accounts.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary. Background Check and Drug Screen may be required.