Customer Service Specialist - EmployBridge : Job Details

Remedy (a division of Employbridge) is honored to have been selected to support a very valued partner of ours in the Southtowns as they embark on a critical search for a savvy Customer Service Specialist to join their team. This Customer Service Specialist will be tasked with delivering exceptional, hands-on support to customers, collaborating closely with the operations team to ensure a strong focus on customer satisfaction. Here are more key details to this excellent opportunity! Job Title: Customer Service Specialist Job Type: Full-time/Direct Hire/In-person Pay: $55,000 - $65,000, depending upon experience Hours: In order to provide customers service excellence across a nationwide customer base, this position requires flexibility to accommodate the schedule of your choice below:

• Sunday through Thursday, 12pm - 8:30pm
• Tuesday through Saturday, 12pm - 8:30pm

Work Perks:

• Competitive pay
• Generous paid time off
• 401(k) with match
• Medical insurance including health, dental and vision
• EAP Program
• Life Insurance
• Great culture where outstanding merit is met with meaningful reward
• Corporate environment that maintains strong core values and a relentless commitment to customer service

Essential duties for this Customer Service Specialist will include:

• Receive, log and verify customer requests, promptly acknowledging requests via phone, confirming details, and following up for any additional info necessary.
• Verify credentials and gather all info required to kick off the quoting process.
• Collaborate directly with the operations team to ensure accurate quote creation, delivery and follow-up.
• Track all quotes in the system, document outcomes, including reasons for lost quotes.
• Manage the customer onboarding process, ensuring all forms are collected, verified, and approved before creating customer profiles in the system.
• Facilitate the introduction of Key Account Managers to vetted customers, and document the process.

The Customer Service Specialist we're looking for will possess the following background profile:

• Bachelor's degree in Business or relevant field is REQUIRED
• 2-4 years of prior experience in a professional customer service role, preferably within a logistics or operations office environment
• Tech savvy with intermediate to advanced skills in Microsoft Office and CRM/Salesforce
• Meticulous data entry abilities, along with strong organization skills including attention to detail and follow through
• Exceptional communication skills are a must as you will be interacting with internal and external customers!

This role commands a customer-centric individual with excellent multi-tasking skills and an ability to seamlessly collaborate with various team members to ensure stellar customer service. If you believe you have what it takes to find success in this role, please apply today with your most accurate/up-to-date resume for additional info and immediate consideration!

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