Customer Service Specialist - LTS Lohmann Therapy Systems : Job Details

About LTS:

LTS Lohmann Therapy Systems is a premier, global Contract Development and Manufacturing Organization (CDMO) and partner the pharma industry trusts most to deliver innovative oral, transdermal, and intradermal drug delivery systems. From concept to market, launch to lifecycle management, we deliver single source oral and transdermal drug delivery solutions that power partners' market advantage. Every one of our 1,000 plus members of the LTS family, across three continents, is focused on utilizing our collective strength and innovation to explore new therapeutic opportunities, maximize partner value and improve patient outcomes.

We Care.

We Create.

We Deliver.

Job Summary

Lohman Therapy Systems North America is seeking a motivated and detail-oriented Customer Service Specialist to join our Supply Chain team. This role offers a unique opportunity to contribute to our company's success by providing exceptional customer service and managing critical sales order processes.

This is a full-time role, with hybrid potential located in West Caldwell, NJ.

• Role is 100% on site for first 3-6 months during training period
• Mon- Fri Hours: 8:00am to 4:30/5:00pm depending on length of lunch

***Relocation assistance is not provided for this role. ***

What You Will Do:

• Manage all aspects of sales order management in SAP, including order creation, maintenance, expediting, delivery, and invoicing.
• Address customer inquiries promptly and professionally, resolving issues and ensuring satisfaction.
• Prepare and distribute internal and external reports and facilitate regular meetings and conference calls with clients.
• Utilize customer portals for efficient communication and order management.
• Handle stability and month-end billing for various projects.
• Participate in annual and periodic inventories.

Your Background:

• Bachelor's degree
• Minimum of 4 years of experience in Supply Chain or Customer Service Operations
• Excellent written and verbal communication skills
• Ability to convert sales orders using basic math skills (multiplication, division)
• Strong problem-solving and organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Minimum of 2 years of experience working with Enterprise Information Systems- SAP S/4HANA preferred.

We Offer

• Competitive compensation and benefits package
• Opportunities for professional growth and development
• A collaborative and supportive work environment
• The chance to contribute to improving patient lives

If you are passionate about customer service and have the skills to excel in a fast-paced environment, we encourage you to apply.

LTS is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.