Customer Service Specialist - PRETZILLA® : Job Details

SUMMARY: Reporting directly to the director of sales operations, the Customer Service Specialist is responsible for providing extraordinary customer service. The Customer Service Specialist will be tasked with onboarding new customers, managing customer orders from PO to pick up to final payment, and customer communications including managing incoming email, product pricing, and general product inquiries. The individual in this role will also assist with maintaining our broker relationships and customer promotions.

PROJECTS/RESPONSIBILITIES:

· Manage incoming customer calls related to product availability, delivery, and general inquiries.

· Route customer issues to appropriate person and track complaint in database.

· Accurately complete the daily Order Management cycle including entering orders into ERP system, updating customers on status, and collaborating on escalated order dates.

· Contact customers to ensure order pickups are scheduled and request shipping bids for delivery orders.

· Assist Accounts Payable to resolve invoice discrepancies.

· Follow and understand proper Good Hygiene, Safe Work Practices, and Good Manufacturing Practices (GMP's) to aide in providing a safe quality product.

· Complete training related to food and personal safety as required.

· Other responsibilities and duties as assigned.

SKILLS & QUALIFICATIONS:

· Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential.

· Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross-functional teams.

· Exceptional communication skills and situational adaptability; capable of clearly conveying Pretzilla standards.

· Ability to work independently and efficiently, exercise initiative, resourcefulness, and good judgement.

· Flexible and comfortable working under pressure in a fast-paced environment.

EDUCATION & EXPERIENCE:

Required

• One (1) to three (3) years of experience in a customer-facing role
• Previous experience working with distributors and brokers
• Proficient in the use of the Microsoft Office Suite of Products: Excel, PowerPoint, Word, Access, Outlook

Preferred

• Previous experience with EAP/CRM systems, specifically Microsoft NAV