Customer Service Specialist - Farmers State Bank : Job Details

This position involves functioning as the Bank's primary contact with the public, recognizing customer needs and suggesting services that may apply and opening various deposit accounts, performing teller transactions, handling customer inquiries, problem solving, and balancing and maintaining the ATM. RequirementsEssential Job Functions

• Responsible for opening and closing all types of personal and business accounts, CD's, IRA's and HSA's, etc.
• Assists with processing credit card and consumer loan applications in absence of branch manager.
• Responsible for opening and closing the branch.
• Responsible for maintaining and balancing a teller cash drawer.
• Drive branch performance results through strong internal and external individual sales performance.
• Assists branch manager and other branch personnel with customer requests.
• Handles various telephone and email inquiries from customers.
• Responsible for balancing and maintaining the ATM and TCR.
• Orders and sells coin and currency for the branch.
• Assists customers with overdrawn accounts, past due loan payments and maintenance on deceased accounts.
• Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
• Support business development events.
• Perform other duties and responsibilities as required or assigned and assists others to complete tasks and work assignments.
• Supervising the branch in the absence of the branch manager.
• Assists with training of new Customer Service Representatives.
• Total commitment to compliance with all industry rules and regulations.
• Exceptional communication skills needed to liaise with providers, vendors, and other professionals.

Qualification Required

• Excellent customer service skills.
• Effective decision making and problem solving skills.
• Detailed oriented.

Qualifications Desired

• Proven ability to handle other assignments and effectively prioritize and manage workload.

Core:

• Customer and Relationship Centered.
• Collaborative and Empowering.
• Continuously Develops.
• Accountable for Results.