Customer Service Specialist - Ferrellgas Partners, L.P. : Job Details

Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensures accurate account maintenance and updating of account information. - Uses next call avoidance technique to mitigate future questions. - Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. - Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. - Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. - Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking pa...Customer Service Specialist, Customer Service, Specialist, Retail, Skills