Customer Service Specialist - MDS (Micro-Data Systems) : Job Details

Call Center Representative

This is a remote position but they can work in our Mattoon, IL office if preferred and they will be required to report to the office if loss of internet/power at home.

• Shifts are M-F between 7am – 7pm. This is a call center environment.

Responsibilities:

Interacts with business customers to provide information in response to inquiries about products and services as well as handles and resolves complaints to the customer's satisfaction. Business customers range from small one-line customers to large system corporations which require the ability to communicate professionally and effectively. Requests and inquiries are received from business customers in all markets. Customer requests are received by telephone, postal mail and email.

May be asked to write small MAC (move and change orders) and also provide alternative solutions to customers who have had a change in service notice for increased charges for copper services for example.

Will be part of a Special Projects team which will support customers and internal initiatives a well.

Qualifications:

• HS diploma/GED.
• Strong initiative and organizational skills.
• Must be able to quickly learn and maintain multiple processes and system applications in a fast paced, always changing environment.
• Detail oriented while still able to meet deadlines and work quickly.
• Enjoy working in a team environment and maintain a good attitude both with customers and team members.
• Must have experience with Word/Excel.
• 4-6 years' experience in a Customer Service-related field preferred.
• PRISM experience preferred.