Customer Service Specialist - Lifespan Health System : Job Details

Under general supervision of Collection/ Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health. Responsibilities:Utilizing the Aged Trial Balance report, review patient accounts to ascertain previous billing and collection action taken and work all credit balances. Refer outstanding account to collection agency for further action when collection efforts have proven unsuccessful. Interact with all outside precollect and collection agencies as required. Document collection action taken on individual accounts including date of collection notices, telephone calls made/received, credit checks and any credit arrangements made. Research and resolve billing questions from walk-in and discharged patients, attorneys, third party payors; provide patients with itemized bills upon request. File liens in cases of liabilities and assist attorneys as required for judicial system. This may require appearances in court to assist leg...Customer Service Specialist, Customer Service, Specialist, Retail, Healthcare, Patient