Customer Service Specialist - Illinois Tool Works : Job Details

Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines. Proactive with good decision making skills, able to work in an empowered environment. Excellent follow-up skills and attention to detail. Project management. Handling wide and varied inquiries from customer calls & emails. Accurate entry of all assigned customer orders. Maintenance of customer requirements and pricing. EDI order monitoring and maintenance as needed. Product knowledge and the ability to answer questions regarding use and care. Minimum Qualifications. Associate Degree in Business Administration/ Marketing or equivalent experience 3 years sales and/or customer support experience. Excellent oral, interpersonal, and written communication skills. Proficient in Microsoft Office products including Word, Excel, and Outlook. Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills. Knowledge of freight terminology and shipping procedures. Familiar...Customer Service Specialist, Customer Service, Project Management, Specialist, Retail, Banking