Customer Service Specialist - AdaptHealth LLC : Job Details

Develop and maintain working knowledge of current products and services offered by the company. Answer all calls and emails in a timely manner, in adherence to their goals. Document all call information according to standard operating procedures. Answer questions about products and services, retail stores, general service line information and other information as necessary -based on customer call needs. Process orders, route calls to appropriate resource, and follow up on customer calls where necessary. Review all required documentation to ensure accuracy. Accurately process, verify, and/or submit documentation and orders. Complete insurance verification to determine patients eligibility, coverage, co-insurances, and deductibles. Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Meet quality assurance requirements and other key performance metrics. Facilitate...Customer Service Specialist, Customer Service, Specialist, Retail, Healthcare, Skills