Customer Service Supervisor - 1480 - bHired : Job Details

Customer Service Supervisor - 1480

bHired

Job Location : New York,NY, USA

Posted on : 2025-02-24T04:20:26Z

Job Description :

A company in Brooklyn, NY, is seeking a Customer Service Supervisor to lead its internal payroll team. This role involves supervising a small group of representatives, ensuring exceptional service delivery, and maintaining smooth payroll operations. The ideal candidate will have proven management experience, a strong understanding of payroll processes, and a customer-focused mindset.

Responsibilities Include:

  • Supervising daily operations of the payroll customer service team.
  • Training, supporting, and mentoring team members to enhance performance.
  • Managing escalated inquiries and resolving issues efficiently.
  • Ensuring compliance with payroll policies and procedures.
  • Monitoring team productivity and implementing improvements as needed.

    • Ideal Qualifications:

  • Proven experience in a supervisory role, preferably within a customer service environment.
  • Solid understanding of payroll processes and procedures.
  • Strong communication, leadership, and problem-solving skills.
  • Ability to manage multiple tasks and work effectively in a fast-paced environment.
  • A customer-centric approach with a focus on delivering high-quality service.

    • This role is ideal for someone who thrives in leadership positions and has a passion for both customer service and operational excellence.

    Salary: $80k - $90k/Year

    To apply, please send your resume to [email protected]

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