CUSTOMER SERVICE SUPERVISOR 20/1/2022 - 111887 - CEVA Logistics : Job Details

NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeIDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTPNameProviderPurposeExpiryType**Location** Southaven, Mississippi, United States * Supervise team, focused on providing quality service and efficient and timely delivery of outbound shipments.

* Develop and oversee internal relationships to ensure optimal cargo flow and planning. Serve as the escalation point for service issues relating to customers.

* Monitor specific customer's cargo flow through the company's supply chain.

* Manage and analyze report data for trends and work with Customer Service Manager to develop, implement and execute corrective action plans.

* Ensure timely and effective communications with customers regarding their shipments. Communicate with manager and the sales staff regarding shipment problems or issues.

* Oversee the customer service area in tracing and tracking shipments, scheduling pick-ups and reviewing and performing outbound routing.

* Provide rate quotes to customers. Prepare house bills for posting.

* Provide quality training and development activities for assigned staff. Conduct annual performance reviews for direct reports and address all employee performance problems promptly and directly in accordance with personnel policies.

* High School Diploma or GED.

* Bachelors Degree or equivalent combination of work experience and completion of the LDP Program, preferred;

* Minimum one year supervisory and/or lead experience.

* Minimum four years in related role in transportation logistics or supply chain environment, preferred.

* Minimum three years industry experience, preferred.

* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

* Ability to write reports, business correspondence, and procedure manuals. Knowledgeable of the operational requirements of existing accounts.

* Basic understanding of business financial principles including P & L's, budgets, payroll, financial reporting and expense control.

* Analyzes complex problems and develops alternative solutions.

* Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.

* Ability to model the organization's vision and values and lead others.

Location Braselton, Georgia, United States Location Tallapoosa, Georgia, United States Location Louisville, Kentucky, United States