Customer Service Supervisor (AA) - PSP - Unifi Aviation, LLC : Job Details

Customer Service Supervisor (AA) - PSP

Unifi Aviation, LLC

Job Location : Palm Springs,CA, USA

Posted on : 2024-12-14T19:22:06Z

Job Description :

Essential Functions / Key Responsibilities

  • Supervises and coordinates daily activities of employees to ensure safe and effective operations.
  • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
  • Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
  • Communicates with manager concerning any problems or issues.
  • Schedules and conducts shift meetings.
  • Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
  • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

    • Basic Qualifications

    Pre-requisites:

    • Must be a local (in-state) resident.
    • Valid In-State Drivers License.
    • Ability to pass a pre-employment drug screen.
    • Ability to pass up to a 10-year background check.
    • Must be at least 18 years of age.
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
    • Must complete SIDA training to obtain airport authority identification security.

    Experience:

    • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

    Knowledge, Skills & Abilities:

    • Excellent customer service skills.
    • Strong work ethic.
    • Ability to work in a team oriented environment.
    • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
    • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

    Preferred Qualifications

    Education:

    • High School diploma or GED.

    Experience:

    • 4+ years of relevant experience.
    • Relevant supervisory experience.

    Knowledge, Skills & Abilities:

    • Able to communicate information and instructions verbally and/or via radio equipment.?
    • Able to communicate effectively in a professional manner.?
    • Strong leadership qualities and ability to create a passionate and efficient workforce.?
    • Able to effectively resolve employee conflicts.???
    • Ability to apply creative solutions that have a positive impact on results.?

    Working Conditions

    Work Schedule:

    • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

    Work Environment:

    • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
    • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

    Physical Demands/Requirements:

    • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
    • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
    • Must be able to work in cramped or high places.
    • Must be able to carry heavy items up and down jet way stairs.

    Supervisory Responsibilities

    • Supervise team of Customer Service Agents and Leads.

    Legal

    • Unifi is an Equal Opportunity Employer.

    Apply Now!
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