Customer Service Supervisor - Movement Search & Delivery : Job Details

Movement is seeking a Customer Service Supervisor with a passion for customer satisfaction to join a friendly growing team for an industrial distributor/mfg close to Wixom, MI. Drive excellence and set the example as a dedicated team leader who assists with resolving issues for complex and escalated situations. Experience servicing industrial products necessary.

Key Responsibilities:

• Lead day-to-day processes with your team, monitoring team performance ensuring efficiency with workflow management, project planning, and team performance to uphold service standards.
• Act as a central point of contact between customers, sales, service, and accounting teams. Step in with customers to resolve issues related to orders, shipments, and billing
• Develop and set continuous improvement initiatives by analyzing performance metrics to implement strategies for increased efficiency.
• Manage projects and initiatives, such as contract renewals and special projects, ensuring timely execution and alignment with organizational goals.

Qualifications:

• 3+ years of customer service experience with industrial/mechanical products
• Proven experience in a Team Lead role or senior standing with supervisory or training duties within a customer service environment
• Solid software skills with the ability to analyze data, identify trends, and implement process improvements by providing accurate reporting
• Excellent organizational skills with the ability to thrive in a fast-paced environment with a collaborative mindset

Our valued client offers a comprehensive package of benefits, a strong 401k, and a pathway for career development! If you are ready to take on a leadership role where you can make a significant impact on customer satisfaction and team success, we invite you to apply today.

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